Building Zero believes employee satisfaction drives customer satisfaction, which in turn drives improved financial performance and operational efficiencies for our clients. Therefore, we focus on hiring only individuals who can provide exceptional customer service to your customers. Through our core values of trust, respect and accountability, we create and build a work environment and relationship with our employees that support high performance and loyalty.
Building Zero provides inbound customer service and business process support for business-to-business and business-to-consumer models:
- World-class customer care - product or service inquiries, order status inquiries, general information and support, account management, product or service issue resolution
- Order processing and facilitation
- Answering service
- Service activation
- Data entry
- Collect customer opinion and feedback
- Over-flow and seasonal demand
- Scheduled callbacks to customers
- Text-to-Speech functions
- Data Feeds to clients via file transfer protocol
(FTP) or Web Services - Voice Recording
- Agent Scoring by customers
- Real-Time Reporting
- Disaster Recovery capabilities
- Integrated Voice Response (IVR)
- Screen Pops
- Phone calls delivered to agents on public
telephone network for highest quality - Post-Call Surveys
- Real-Time Monitoring of Agents
- Immediate scaling
- Business Continuity capabilities
