Building Zero

Building Zero delivers results through people. Our organizational structure reflects the opposite of a traditional hierarchy where management is viewed at the top of the organization and everything flows downward. Rather, we view our front-line customer care representatives as the "nerve center" and the management team is their support mechanism. Everyone's job at Building Zero is to create the best possible customer care to those they serve. Our philosophy is based on servant leadership, which is selflessly serving others. We seek to selflessly serve our clients, your customers, our partners and each other.

Building Zero operates from the following core set of values:

• We care for your customers as though they are our own
• We interact transparently to your customers
• We lend a helping hand to others, without being asked

• We act in a respectful manner toward our customers and each other
• We do not interrupt others in conversation
• We put ourselves in the other person's shoes
• We behave with a sense of inclusiveness enabling the contribution of everyone

• We must be responsible for our commitments to:
  • our clients
  • our customers
  • our partners
  • our communities
  • ourselves